1. General & Definitions
Welcome to the website and digital platforms operated by Lancelot Technologies Ltd. ("the Company", "Lancelot"). Browsing this website or using any of the Company’s systems constitutes your agreement to these Terms of Use and our Privacy Policy.
2. Scope of Services & SaaS License
Subject to an executed commercial order or subscription agreement, Lancelot grants the Customer a non-exclusive, non-transferable, revocable right to access and use the subscribed software platforms (including Compass, SpearIT, Troy, hAImdall, Knight, Echo, Writer, Excalibur, mAIestro, Herald, and TeliQ) solely for the Customer’s internal business operations.
3. Acceptable Use
Users may not: (a) reverse-engineer, decompile, or copy any part of the platform; (b) attempt unauthorized penetration testing or disrupt service availability; (c) upload unlawful, infringing, or malicious content; or (d) sublicense access credentials to unauthorized third parties.
4. Intellectual Property
All intellectual property rights in the website, software, AI models, algorithms, user interfaces, documentation, and trademarks belong exclusively to Lancelot Technologies Ltd. or its licensors. Customer data uploaded to the systems remains the exclusive property of the Customer.
5. Data Security & Privacy
Lancelot implements strict technical and organizational security controls aligned with Israeli Privacy Protection Regulations (Data Security), 2017, Amendment 13, and ISO 27001 best practices. Customer business data in our enterprise AI platforms is processed in isolated environments and is never used to train public AI models without explicit written authorization.
6. Service Level Agreement (SLA)
For active SaaS subscribers, Lancelot targets 99.8% monthly uptime (excluding scheduled maintenance windows notified in advance). Support incidents are prioritized by severity:
| Severity | Definition | Initial Response | Target Resolution / Workaround |
|---|---|---|---|
| Critical (P1) | Complete production outage affecting all users | Within 1 hour (24/7) | Within 4 hours |
| High (P2) | Major feature impaired with no immediate workaround | Within 4 business hours | Within 1 business day |
| Normal (P3) | Partial issue, minor bug, or configuration request | Within 1 business day | Within 3–5 business days |
7. Limitation of Liability
To the maximum extent permitted by law, the services are provided on an "As-Is" and "As-Available" basis, and the Company shall not be liable for indirect, consequential, or incidental damages. Outputs generated by AI tools constitute decision-support recommendations and do not replace professional legal, regulatory, or financial advice.
8. Governing Law & Contact Information
These Terms are governed exclusively by the laws of the State of Israel, with sole jurisdiction vested in the competent courts of the Tel Aviv District. For any questions, contact Lancelot Technologies Ltd., 16 Bloch St., Givatayim, Israel | Email: info@lancelotech.com | Tel: +972-3-3850746.